Terms and conditions of this website

By continuing to browse on this website you agree to be bound by the following terms and conditions.

Definition: “Flying Europe by ASA”, “Flying Europe”, “us”, “we” or “our” refers to the website owner Flying Europe. Our registered company address is 28-32 Avenue Anatole France, 92110 Clichy, France. SIRET 435 214 903 00021 – Corr. Licence 075 01 0047 – TVA n° : FR83435214903

“You” defines the user or browser of this site.

All displayed content remains the intellectual property of Flying Europe and may not be reproduced without written permission. This includes, but is not limited to, imagery, written content, style, graphics & appearance. Any reproduction is prohibited.

Imagery used is with thanks of the specific supplier / tourist board / individual involved subject to copyright.

This website contains a variety of information none of which we guarantee to be wholly or partly accurate or complete. We will endeavour to maintain the content of this website to the best of our abilities, however you acknowledge that this information is subject to change at any moment and we are exempt of any liability for any inaccuracies. Usage of the information displayed on this website is entirely at your own risk.

Unauthorised use of this website and/or content, may result in a claim for damages.

General Conditions of Sale

“Flying Europe” supplies a variety of 3rd party tourism products & services in both “separate element” and “package” form. Our registered company address is 28-32 Avenue Anatole France, 92110 Clichy, France. SIRET 435 214 903 00021 – Corr. Licence 075 01 0047 – TVA n° : FR83435214903

The Agent or Tour Operator here in after known as the “Purchaser” retails said products in their own name with their own contract and agreement with the end client/agent.

The following Conditions of Sale are our general terms and conditions. Reference should be made to individual product details via Online & Service tariffs, XML feed or in the case of groups, the individual group contract issued with every group for specific conditions.

All communications to be received in writing by e-mail or fax. Both are monitored during office hours (09.00-18.00 hrs Monday to Friday). Public Holiday opening hours are communicated accordingly.

We aim to maintain the following response times:

FIT’s

  • Standard Request / Confirmation / Amendment Same Day
  • Touring Request / Confirmation / Amendment up to 48 hours
  • Fully Bespoke Request / Confirmation / Amendment Timeframe communicated by return

Groups

All enquiries Acknowledged same day with appropriate time frame given.

ALL CANCELLATIONS will be responded to in writing. A booking or service cannot be considered cancelled unless you have written confirmation from us to that extent. Cancellation charges will apply as per the specific conditions of said service or product. In the event of a dispute, and you are unable to produce on request our written confirmation of cancellation, full charges will apply. Requests to cancel via the telephone will not be accepted.

All FIT Cancellation polices are clearly stated in the online tariffs. Unless stated otherwise at the time of booking those cancellation policies will apply to all FIT bookings.

Full pre-payment for FIT bookings is required unless otherwise agreed in writing. The exact timing of which will depend on the cancellation policy of the product or package. Generally this will be 5 days prior to arrival. Credit lines can be established in receipt of a mutually agreed floating deposit.

All GROUP offers will be made with the appropriate cancellation policy given. Unless stated otherwise the following Group cancellation policy will apply to bookings of 10 rooms or more:

  • Up to 31 days before arrival the entire group may be cancelled free of charge.
  • Should the entire group cancel less than 31 days before arrival Flying Europe reserves the right to charge in full, equal to the total amount of all rooms and nights held.
  • Up to 10% of the original rooms held may be released free of charge up to 14 days prior to arrival. Any non-refundable services already confirmed are exempt from this rule.
  • A 50% non-refundable payment will be required to secure the group, to be received and cleared in our account no later than 31 days before arrival.
  • Full balance of payment will be required no later than 14 days prior to arrival. Any additional services booked with less than 14 days must be paid in full at the time of confirmation.

Flying Europe will reconfirm all services in writing with a pro-forma invoice. In the event of non-payment or funds not clearing our bank account by the due date, we reserve the right to cancel part or all of a booking without risk of liability. It is the purchaser’s responsibility to ensure adequate time for funds to clear into our account and take appropriate action in the event of a swift transfer being required. Transfer charges are the responsibility of the sender.

Company credit cards are accepted as forms of payment and will only be accepted on receipt of a credit card authorisation form signed and stamped by the cardholder. Supplements apply subject to type of card given: 2% for Visa and Mastercard, 3% for Amex.

Channels of Distribution

All hotel FIT rates, unless specified otherwise, are strictly for b2b distribution if sold unpackaged. The Purchaser is responsible for ensuring that policy is maintained when re-selling to other parties. Distribution of hotels rates via b2c channels is permitted only when packaged and no “hotel only“ component pricing is visible. Any purchaser found to be in breach of those conditions will have their contract removed.

Complaints

It is the responsibility of the purchaser or their end client, to bring to the attention of Flying Europe any complaints or problems with service at the point of receiving said service. All claims of complaint must be followed up in writing. Flying Europe will seek to rectify any complaints immediately to the mutual satisfaction of the purchaser and their client. Complaints received after the event will be investigated thoroughly although no liability will be accepted nor any compensation guaranteed.

Flying Europe reserves the right to make full and final decisions relating to any complaints.

Force Majeure

It remains the right of either party to cancel services should they be prevented by factors beyond the control of either party. These include but are not limited to acts of God, natural disasters, riots, war or acts of terrorism. It remains the right of Flying Europe to claim compensation from the purchaser in the event of any loss incurred for services already provided, or those due to be provided, affected by said cancellation.

Emergencies

Out of office emergency contacts are available on request for outside office hours. Flying Europe will endeavour to assist and rectify any emergency situation to the best of our abilities within justifiable reason.  We cannot be held accountable for any external or unforeseen circumstances relating to but not limited to bad weather, strikes, road closures, accidents, building works & renovations.  In the event of an emergency situation relating to theft or loss of property we shall ensure the client is aware of the need for a police report for insurance purposes and where applicable will open an investigation with the appropriate 3rd party supplier.  In the event of an accident which may or may not involve medical attention or in the event of a missing person we shall inform & liaise with the appropriate emergency services accordingly and if required ensure the relevant national embassy is aware or pass contact details over to the client.  Our overseas partners shall be kept up to date accordingly.  The safety & well-being of our mutual client remains of paramount importance.

Provision of Service

In the event Flying Europe fail to provide the contracted service the purchaser is entitled to seek and receive from Flying Europe replacement services equal in value and/or standard. Flying Europe reserves the right to dismiss any claims or be liable for any charges resulting in the refusal by the purchaser of any deemed appropriate replacement service.

Liability:

Flying Europe shall not be liable or responsible for death or any personal injuries caused by negligence or defective services provided by 3rd parties, to include but not limited to hotels, transfers, sightseeing, restaurants etc.

This contract is subject to French Law and any proceedings arising shall be heard in the Courts of France.